Privacy Policy

What this policy covers

This policy explains what happens to the information you send through the appointment enquiry form on this website. It does not cover clinical records created during in-person treatment, which are handled under the clinic's own record-keeping practices.

Information we collect

Your name and phone number, and your email address if you provide one.

Your preferred appointment date, time and visit type.

Your locality, when supplied for a home visit enquiry.

The short description of your condition or reason for enquiry.

Basic technical details such as the page the enquiry came from and campaign parameters in the link you used.

How the information is used

Enquiry details are used only to contact you about your appointment and to prepare for your visit. They are not sold, and they are not used for unrelated marketing.

Please avoid sensitive details

The enquiry form is not a secure medical record. Please keep your description brief and avoid sending detailed medical history, reports or identification documents through it.

Retention and access

Enquiries are retained only as long as needed to respond and to keep a basic record of appointment requests. You can ask the clinic to correct or delete your enquiry details by contacting the clinic directly.

Changes to this policy

This policy may be updated as the website changes. The current version is always the one published on this page.